Educating passengers and preventing unsafe situations

RATP aims to educate passengers and prevent unsafe situations by focusing on several areas:

• Preventing unsafe situations

The goal: prevent passengers from feeling unsafe. 

During social, sporting or other events that increase ridership on networks, station staff are deployed on the ground in metro stations and train stations, and on buses and trams, to prevent incidents and guide passengers.

• Passenger information on rail networks

RATP educates passengers on risk factors by displaying messages and making audio announcements to inform them of pickpockets on board, and ways to avoid accidents, among other risks. Accidents can be prevented, for instance, by warning passengers not to stand too close to the platform edge, to refrain from boarding trains once door closing beeps have started, and to avoid going down to train tracks. Messages and announcements also inform passengers on how to prevent unattended bags from becoming suspicious items, which lead to traffic disruptions.

• Prevention of unsafe situations

The goal: educate young people on transport safety, notably by conducting talks in schools.

• General public information on surface networks

While collisions with pedestrians are relatively rare, they remain a priority safety issue. 

RATP regularly conducts road safety awareness operations in schools and among people who live close to surface networks. These awareness campaigns aim to improve the coexistence of soft mobility (bicycles, scooters, among others) and buses. The goal: highlight the dangers and teach users how to share road space to reduce the number of accidents. Some of the topics covered: risks associated with blind spots, awareness regarding scooter users, and an introduction to best cycling practices.