Innovating for better mobility and services tomorrow

RATP Group, the third-largest global public transport operator, innovates daily to develop efficient and environmentally friendly mobility solutions, while offering passengers a better travel experience. The Group aims to play its part in making tomorrow’s cities more sustainable, inclusive and harmonious.

Innovation across the Group

Innovation is a powerful tool that fosters co-design and openness, and creates a conducive environment for the company to interact with its ecosystem through partnerships, lab networks and numerous collaborations with start-ups.

240 ongoing innovation projects
+ 180 partners
22 accelerated start-ups since 2020

Innovation is deeply rooted in our corporate identity, and is an approach that drives the Group’s operations, which aim to benefit its passengers and employees, and regions. Our innovation-focused approach is collaborative and involves all our partners, industry players in the mobility sector, start-ups and academic stakeholders.

Gilles Tauzin,

RATP Group Innovation Director

Innovating daily for a richer passenger experience

RATP Group relies on artificial intelligence to improve traffic regularity and guarantee smooth journeys. Data collected from its various systems (ticketing, operations, and others) is processed for these purposes by algorithms developed either in-house or with partners. The Group extends this partnership-based approach to all its areas of innovation: its innovation labs and ecosystem work towards providing a richer, more comfortable passenger experience.


Innover au service des voyageurs

Boosting industrial excellence

RATP Group’s brand of innovation also aims to increase industrial excellence. With predictive maintenance, an AI-powered technology, breakdowns and incidents can be anticipated, making the Group’s transport networks safer and more efficient. To improve working conditions for staff members, the Group has been developing new physical assistance technologies (NTAP) that minimise the physical impact of maintenance activities. NTAPs also facilitate the decision-making process through augmented reality.


Innovation for the benefit of employees

Did you know?

  • 25% Group-wide reduction in maintenance costs through predictive maintenance
  • 30% of our metro lines will be equipped with predictive maintenance solutions from 2026, improving service quality as a result, by reducing the frequency of breakdowns

Developing new decarbonised mobility solutions

As a major 21st-century challenge, the ecological transition lies at the core of RATP Group’s innovation strategy. While its mission as a public transport operator already requires it to offer alternative solutions to private car use, the Group leverages innovation to scale new heights in its climate commitments. New energy sources, autonomous buses and shuttles, and soft mobility are some of the ways in which the Group innovates to invent the new decarbonised mobility solutions of today and tomorrow.


Decarbonised mobility : hydrogen buses

Committed to better city living

RATP Group also innovates to ease the transformation of cities into calmer, more resilient spaces.
Some initiatives include multiple projects aiming to leave a lighter carbon footprint by saving energy and preserving resources with a more frugal approach. The creation of a dedicated programme, Smarter City, is another initiative.

Smarter City, or how we consolidate expertise across the Group

Sustained population growth, climate change and social divides are among the major challenges facing cities and compelling them to reinvent themselves. This is what the Smarter City innovation programme aims to address. It encourages cross-disciplinary cooperation among the Group’s various professions to pool expertise under six main themes:

  • Decarbonisation,
  • Integration,
  • Urban logistics,
  • New lifestyles,
  • New forms of mobility,
  • Co-design of urban facilities with user input.

The Smarter City programme is designed as an incubator for innovative ideas and trials, to build more sustainable, inclusive and harmonious cities together with local authorities.

Regardless of purpose – improving passengers’ daily commutes, employees’ working conditions and industrial processes, or decarbonising cities to make them more resilient – innovation is a requirement in which we are investing a significant amount of energy and resources. Innovation is imperative in upholding the quality of service that our customers expect. We consider it, above all, a powerful business accelerator and lever to attract talent.

Frédéric Tran Kiem,

RATP Group Director, Digital Technology and Innovation

Our projects

Service regularity (DetectIA)

Another service quality challenge: train frequency. One of our innovations, DetectIA Voies de service (DetectIA – service tracks), detects the presence of passengers remaining on trains at the terminus. Currently deployed on metro line 14, the system relies on artificial intelligence algorithms and computer-assisted vision. What are its advantages? DetectIA reduces the impact of operations at the terminus, prevents traffic disruptions and ultimately makes the network run more smoothly. Its technology can be easily replicated on automated lines, and in the long run, has the potential to benefit all lines equipped with built-in cameras.

« Osons le bus »

As part of the Osons le Bus (Taking the bus is easy) programme in Boulogne-sur-Mer, RATP Dev has launched several Ateliers mobilité® workshops that seek to support, inform and educate people with specific needs (children, seniors, people with reduced mobility, job seekers and others) on how to use the bus network. A total of 400 people took part in these workshops, at the end of which 12 trial offers were proposed. A third of the attendees signed up for a subscription at the end of the trial period. This innovation uses the collaborative approach to passengers’ benefit, to facilitate and encourage the adoption of public transport.

All The Way, a major advantage for tourists

All The Way, a start-up created in November 2022 with support from RATP Group and its partners Accor Hotels and Air France, offers air travellers a luggage check-in service in central Paris. Through All The Way, passengers can check in their bags at partner venues (hotels, trade shows, major sporting events, among others) and retrieve them at the airport in their destination cities. A premium solution offering a bag pick-up service also exists, as well as the possibility of delivering luggage from the destination airport to the passenger’s hotel or home. The solution is managed by certified operators. As a partner in VivaTech and the Rugby World Cup, All The Way aims to transport 50,000 bags in 2023, and 250,000 bags in 2024.

Exoskeletons to provide relief during complicated operations

Improving the quality of employees’ working conditions, by easing the constraints involved in their duties and increasing their productivity, is what motivated the deployment of the first exoskeletons on the RER line A and tram line T2 maintenance sites. Following an individual technical training period, interested employees can then be fitted with an exoskeleton. It facilitates tasks that require them to work with raised arms by relieving muscular strain.
Other projects are currently being trialled or deployed: at RATP Infrastructures, maintenance operators who walk over several kilometres of track on a daily basis are now fitted with exoskeleton backpacks that make carried loads feel significantly lighter.

Remote assisted maintenance with augmented reality

Augmented reality glasses may soon become maintenance operators’ favourite work tool.  Several trials have been conducted recently at the Saint-Ouen and Saint-Fargeau equipment maintenance workshops. With these glasses, staff were more accurately guided on the ground through instructions displayed in their line of sight, and fed by a remote expert in real time when necessary.
This innovation is set to further raise the efficiency and quality of maintenance operations, to become an invaluable tool as well in the training and autonomy of new hires.

Cargo bikes to optimise maintenance operators’ journeys

Winners in the participative innovation challenge organised across the Group, cargo bikes make it possible for maintenance staff to carry around equipment that is too bulky to be transported on foot or by public transport. They can then perform their duties without the hassles of unpredictable traffic conditions and parking. Following a four-month trial phase at the end of 2022, five employees now regularly use cargo bikes to reach their assigned work sites. The ultimate goal is to equip other maintenance operators and sites with these bikes.

Over 70 years of innovation to serve passengers

Having led the way with many world firsts, the Group has positioned innovation at the heart of its strategy, and fosters collaborative innovation. The Group also develops partnerships with industry and academic stakeholders, and draws from its circle of the most promising start-ups.

  • 1952: First trial of automated driving systems
  • 1967: Commissioning of the first centralised control room on metro line 1
  • 1998: Commissioning of metro line 14, the first global fully automated large-capacity line
  • 2012: Automation of metro line 1, the oldest metro line, without major traffic disruption
  • 2016: First trial of an autonomous shuttle on the Georges Pompidou pedestrian walkway in Paris
  • 2017: Conversion of 21 buses on route 341 to electricity
  • 2018: First multimodal global transport operator to be awarded ISO 50 001 certification (energy management)
  • 2019: First MaaS (Mobility as a Service) trial in the Île-de-France region in partnership with Île-de-France Mobilités
  • 2021: Operation of the first hydrogen-powered bus by RATP Dev subsidiary CTY in Roche-sur-Yon
  • Trials with real-time translation app TradIV.IA, to facilitate communication with international tourists
  • Trials with a fully autonomous bus on route 393, a first in France
  • 2022: Trial deployment of Perceval, a robot dog, with infrastructure inspection teams
  • 2023: Large-scale deployment of exoskeletons for Group maintenance teams
Portfolio of expertise #INNOVATION

Innovating for tomorrow’s mobility and services

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