Service regularity (DetectIA) Another service quality challenge: train frequency. One of our innovations, DetectIA Voies de service (DetectIA – service tracks), detects the presence of passengers remaining on trains at the terminus. Currently deployed on metro line 14, the system relies on artificial intelligence algorithms and computer-assisted vision. What are its advantages? DetectIA reduces the impact of operations at the terminus, prevents traffic disruptions and ultimately makes the network run more smoothly. Its technology can be easily replicated on automated lines, and in the long run, has the potential to benefit all lines equipped with built-in cameras.
« Osons le bus » As part of the Osons le Bus (Taking the bus is easy) programme in Boulogne-sur-Mer, RATP Dev has launched several Ateliers mobilité® workshops that seek to support, inform and educate people with specific needs (children, seniors, people with reduced mobility, job seekers and others) on how to use the bus network. A total of 400 people took part in these workshops, at the end of which 12 trial offers were proposed. A third of the attendees signed up for a subscription at the end of the trial period. This innovation uses the collaborative approach to passengers’ benefit, to facilitate and encourage the adoption of public transport.
All The Way, a major advantage for tourists All The Way, a start-up created in November 2022 with support from RATP Group and its partners Accor Hotels and Air France, offers air travellers a luggage check-in service in central Paris. Through All The Way, passengers can check in their bags at partner venues (hotels, trade shows, major sporting events, among others) and retrieve them at the airport in their destination cities. A premium solution offering a bag pick-up service also exists, as well as the possibility of delivering luggage from the destination airport to the passenger’s hotel or home. The solution is managed by certified operators. As a partner in VivaTech and the Rugby World Cup, All The Way aims to transport 50,000 bags in 2023, and 250,000 bags in 2024.
Exoskeletons to provide relief during complicated operations Improving the quality of employees’ working conditions, by easing the constraints involved in their duties and increasing their productivity, is what motivated the deployment of the first exoskeletons on the RER line A and tram line T2 maintenance sites. Following an individual technical training period, interested employees can then be fitted with an exoskeleton. It facilitates tasks that require them to work with raised arms by relieving muscular strain.Other projects are currently being trialled or deployed: at RATP Infrastructures, maintenance operators who walk over several kilometres of track on a daily basis are now fitted with exoskeleton backpacks that make carried loads feel significantly lighter.
Remote assisted maintenance with augmented reality Augmented reality glasses may soon become maintenance operators’ favourite work tool. Several trials have been conducted recently at the Saint-Ouen and Saint-Fargeau equipment maintenance workshops. With these glasses, staff were more accurately guided on the ground through instructions displayed in their line of sight, and fed by a remote expert in real time when necessary.This innovation is set to further raise the efficiency and quality of maintenance operations, to become an invaluable tool as well in the training and autonomy of new hires.
Cargo bikes to optimise maintenance operators’ journeys Winners in the participative innovation challenge organised across the Group, cargo bikes make it possible for maintenance staff to carry around equipment that is too bulky to be transported on foot or by public transport. They can then perform their duties without the hassles of unpredictable traffic conditions and parking. Following a four-month trial phase at the end of 2022, five employees now regularly use cargo bikes to reach their assigned work sites. The ultimate goal is to equip other maintenance operators and sites with these bikes.
