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With a presence in 15 countries and on 5 continents, RATP Group has been a historic operator in the Parisian transportation sector for over 70 years.
Here is a list of infrastructure equipment having visual displays and audio announcements:
Employees who work directly with the public are trained to welcome people with disabilities (notably regarding physical disabilities).
These training programmes can grant the Cap’Handeo certification, a national label awarded in recognition of the high-quality welcome offered to people with physical, mental, psychic, auditory or visual disabilities. The label was awarded to all metro and RER lines. In 2023, tram lines T2, T5 and T7 and the Orlyal line began the process to obtain it. Tram line T8 is also seeking to renew its certification.
13 metro lines and 2 RER lines have received the S3A label for the welcome given to passengers having cognitive disabilities. The label’s three As stand for Accueil (Welcome), Accompagnement (Support) and Accessibility. Several bus depots have also started the process of training their teams.
In 2022, 90% of station employees were trained to welcome people with mental and cognitive disabilities.