Established on October 17, 2025

Accessibility

This page presents our commitments to digital accessibility and sets out the level of compliance of this website with applicable regulations and recognised standards.

What is digital accessibility?

Digital accessibility is a set of rules and best practices covering functional, graphic, technical, and editorial aspects to ensure digital services are usable by everyone.

Following these rules and best practices ensures that digital media (websites, mobile applications, PDF documents, etc.) are accessible to people with disabilities.

An accessible website makes it possible, for example, to:

  • Customise the display via the operating system and/or the browser (increase or decrease text size, change the typeface, modify colours, stop animations, etc.);

  • Navigate using assistive technologies such as screen-reading software or a braille display;

  • Navigate without using a mouse, using only the keyboard, switch devices, or a touchscreen;

  • Access videos and audio content using subtitles and/or transcripts;

  • Etc.

Digital accessibility commitments

RATP Group is committed to making its websites (internet, intranet, and extranet), mobile applications, software packages, and digital urban equipment accessible in accordance with Article 47 of Law No. 2005‑102 of 11 February 2005.

Partial compliance declaration with the General Accessibility Improvement Framework (RGAA)

This declaration applies to the ratpgroup.com website.

Compliance status

This website is partially compliant with (France's General Accessibility Improvement Framework) (RGAA) – version 4.1.2 due to the non‑compliances listed below.

Audit results

The French General Accessibility Improvement Framework compliance audit (version 4.1.2) carried out in October 2025 by Ideance shows that, within the sample:

  • the overall compliance rate is 60.7%.

    This rate is obtained by dividing the number of compliant criteria by the number of applicable criteria.

  • the average compliance rate is 67%.

Non‑accessible content

Non-compliance

List of non‑compliant criteria:

  • 1.2 – Some decorative images are not ignored by assistive technologies.

  • 3.2 – Some text and background colour contrasts are not sufficiently high.

  • 3.3 – Some contrasts between interface component colours or information‑carrying graphic elements and background colours are not sufficiently high.

  • 4.2 – Some text transcripts or video audio descriptions are not relevant.

  • 4.5 – Some videos do not have audio descriptions.

  • 6.1 – Some links are not explicit.

  • 7.1 – Some scripts are not compatible with assistive technologies.

  • 7.3 – Some scripts cannot be controlled using the keyboard or all pointing devices.

  • 8.6 – Some page titles are not relevant.

  • 8.7 – Some language changes are not indicated.

  • 8.9 – Some tags are used solely for presentation purposes.

  • 9.1 – Some information is not structured using appropriate headings.

  • 9.2 – Page structure is not consistent.

  • 9.3 – Some lists are not correctly structured.

  • 9.4 – Some quotations are not properly marked up.

  • 10.1 – Stylesheets are not used to control presentation.

  • 10.7 – Focus indication on interactive elements is not visible.

  • 10.8 – Hidden content is not intended to be ignored by assistive technologies.

  • 10.10 – Some information is provided solely through shape, size, or position in a non‑relevant way.

  • 10.11 – Some content cannot be displayed without horizontal scrolling in a window with a width of 320px.

  • 11.2 – Some form field labels are not relevant.

  • 12.6 – Content grouping areas found on multiple pages (header, main navigation, main content, footer, and search engine) cannot be reached or bypassed.

  • 12.7 – A skip link or quick access link to the main content area is missing.

  • 13.3 – Some downloadable office documents do not have an accessible version.

Additional remarks

Validity of the generated source code

The generated source code of the site’s pages is not fully valid according to the specified document type.

However, for the reasons mentioned below, RGAA criterion 8.2 corresponding to this point has been marked as compliant.

Officially, WCAG criterion 4.1.1 related to RGAA criterion 8.2 has been removed from WCAG 2.2 and must be considered as always satisfied with respect to WCAG 2.1 and the European standard EN 301 549.

In practice, this criterion no longer provides any benefit for the accessibility of people with disabilities. Any potential accessibility issues resulting from the invalidity of the generated source code are covered by other RGAA criteria.

Unaudited third‑party content

Video player

The YouTube video player has not been subject to a complete and detailed audit.

However, it has been verified that it can be used with various assistive technologies.

Preparation of this declaration

This declaration was prepared on 17 October 2025.


Technologies used to build the website


  • HTML5.

  • ARIA.

  • CSS.

  • JavaScript.

Test environment

The tests were carried out using the following combinations of web browsers and screen readers:

  • Firefox 143 and NVDA 2025.3 on Windows 11.

  • Firefox 143 and JAWS 2024 on Windows 11.

  • Safari and VoiceOver on macOS 15.6.1.

  • Safari and VoiceOver on iOS 18.6.2.

Tools for assessing accessibility

  • Colour Contrast Analyser.

  • Contrast Finder.

  • Firefox development tools.

  • Web Developer (Firefox extension).

Pages of the website that were audited for compliance

Improvement process

The optimizations recommended in the audit report submitted by Idéance have been taken into account by the RATP Group’s technical teams. A follow-up audit will be carried out as soon as these changes have been implemented.

Feedback and contact

If you are unable to access any content or service on this website, you may contact us using one of the methods below and describe the issue you are experiencing:

  • E-mail : [email protected]

  • Telephone: 01 58 78 80 00.

  • Post: Groupe RATP
    54, quai de la Rapée
    75599 PARIS CEDEX 12.

We are committed to responding to you within 10 days at the latest.

Remedies

  • You have identified one or more breaches of the regulations on digital accessibility on this website (such as accessibility defects, failure to meet declarative obligations, etc.).

  • You have contacted us to inform us of this.

  • You did not receive a satisfactory response.

You can then:

Contact Arcom

To report one or more breaches of the regulations on digital accessibility, please visit the Report an accessibility issue with a digital service page on the Arcom website.


Refer the matter to the Defender of Rights (Défenseur des droits)

The Defender of Rights is an independent French public authority that protects citizens’ rights, combats discrimination, and ensures access to public services.

To exercise your rights regarding any accessibility issues you have encountered, you can either:

  • contact the regional representative for your area by using the Defender of Rights’ directory of representatives.

  • fill in the Defender of Rights’ complaint form by selecting the following topics: “I am a victim of discrimination”, then “Private goods and services”, and finally “Disability”.

  • send a postage-free letter to the following address:

    Défenseur des droits
    Libre réponse 71120
    75342 Paris CEDEX 07.