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Special issue COVID-19

Transport in the Île-de-France region: continuity and health safety

The transport service provided by RATP during this unprecedented period is made possible thanks to the commitment of all its employees. It allows the Nation’s other essential functions to remain active in the service of French citizens: health and social, agri-food, energy, water, police, transport of goods, waste management, etc.


Message from the RATP Chairwoman and Chief Executive Officer

Download the message from Catherine Guillouard, CEO of RATP

You can count on us, in the transport sector, to help those who need to travel.

Faced with the unprecedented situation that our country is going through and the restrictions on individual travel that are disrupting our lives on a personal, family and professional level, I would like to express the commitment and solidarity of RATP Group and its staff.

While the health and safety of our teams is our priority, know that we remain mobilised to fulfil our fundamental public service role. This means allowing the other essential functions to continue their mission. I particularly have in mind all medical and hospital staff, all employees in shops essential to our daily lives, police, energy, waste management staff, etc.

While it is essential to be able to allow those who have an absolute need to travel to do so, this must of course take place in accordance with Government instructions to combat the spread of the COVID-19 virus on public transport. It is with this objective of prevention, for both our staff and our passengers, that we have notably implemented the following measures:

We disinfect vehicles in all our transport modes at least once a day with virucides (active against COVID-19). Throughout the network, we communicate the hygiene and social distancing measures, known as “barriers”, defined at national level, in particular the obligation for passengers to keep at least one metre apart.

On buses, we have set up separation devices between passengers and bus drivers. RATP bus drivers keep the anti-aggression window up, and the front half-door closed, and boarding is now from the rear.
Finally, and only on buses, the sale of tickets by the driver has been suspended. Since Tuesday 17 March 2020, with Île-de-France Mobilités, we have rolled out a system for buying bus tickets by SMS.

Owing to lockdown measures in the Île-de-France region, traffic on the network has also been greatly reduced. We have therefore, with our transport authority Île-de-France Mobilités, adapted our offer to this situation.

Traffic information is updated in real time on our website and our app. Our customer service can be reached 7 days a week via 3424 or on our Twitter account @clientsRATP to help you plan your journeys.

You can count on us, in the transport sector, to help those who need to travel. On behalf of us all, I would like to thank all company staff, who allow this continuity in the service of the Nation.

Catherine Guillouard, CEO of RATP

20 shuttle buses dedicated to hospital staff travel.
A maintained and adapted transport offer.
Many work sites have been closed and secured. Work continues on sites where this is possible, while respecting government measures.
Deep cleaning of stations and rolling stock and contact areas in particular.

20 dedicated bus routes for hospital staff

Valérie Pécresse, President of the Île-de-France region and Île-de-France Mobilités, and Catherine Guillouard, RATP Chairwoman and Chief Executive Officer, decided, in close collaboration with AP-HP (Paris public hospitals authority), to set up from Monday 23 March and for an indefinite period, 20 shuttle buses to facilitate the movement of hospital staff between major transport hubs and large hospital hubs.

This new service was created and developed with Assistance Publique – Hôpitaux de Paris (AP-HP, Paris public hospitals authority). Operating hours have been worked out with AP-HP to match the needs of staff: 6:00 a.m. – 9:00 a.m.; 12:00 p.m. – 3:00 p.m.; 7:00 p.m. – 10:00 p.m. This service is reserved exclusively for hospital staff, with an interval of 30 minutes between buses on each route. In order to inform healthcare staff of this new offer, timetable sheets have been specially created, route by route, and are sent to AP-HP for internal distribution. Timetables for all routes are available at the following link:

What is the impact on the transport offer?

RATP, in agreement with Île-de-France Mobilités, is reducing rail transport operating hours (Metro and RER) from Thursday 26 March. The metro and RER networks will therefore be open from 6:00 a.m. to 10:00 p.m. In addition, around fifty stations will be closed in order to concentrate available staff in the main stations.

First of all, this decision comes in response to the request to limit non-essential travel. It takes into account a drop in passenger numbers of more than 90% across all networks and the unavailability of some staff due to absenteeism (childcare, illness, etc.).

From Thursday 26 March, RATP plans around 30% service on its network by giving priority to peak hours (6:00 a.m. – 10:00 p.m.). Replacement buses and noctiliens night buses will be put in place to replace the last RERs of the evening. Bus routes in Paris and the inner suburbs will continue to run until the end of service, as will trams.

All traffic information is available on the websites and, as well as on the RATP and Vianavigo apps.

Keep in touch

Keep in touch

In managing this crisis, RATP Group’s relationship with the regions is essential. Elected officials and their teams are invited to contact their RATP regional representatives if they have any questions.

If you do not know your representative, don’t hesitate to contact us at this address:

How do we protect passengers and staff exposed to the public?

The latest instructions to combat the spread of the COVID-19 virus on public transport were issued on Friday 20 March, with the publication of an order in the official journal specifying new security measures.

RATP, whose priority is to ensure the safety of its staff and passengers while ensuring the continuity of the public transport service, complies with all provisions concerning urban public transport operators.

Here are some examples of measures taken by RATP, in accordance with government measures:

– Every day, at least once a day, the company disinfects all its transport modes;

– RATP has set up separation devices between passengers and bus drivers to guarantee a distance of at least one metre. RATP bus drivers keep the anti-aggression window up, and the front half-door closed; boarding is now from the rear.

– To inform passengers of the hygiene and social distancing measures, known as “barriers”, defined by the French Ministry of Solidarity and Health at national level, government information posters are displayed throughout the network.

On-board ticket sales have been suspended on buses

On-board ticket sales have been suspended on buses

In agreement with Île-de-France Mobilités, ticket sales on buses have been suspended. Passengers can now buy their bus tickets by text message. They just need to send an SMS to a dedicated phone number. €2 is directly debited on their telephone bill.

More information on this service:

Is deep cleaning used?

Every day, 1,300 cleaners are in action with special care given to contact areas: grab bars, door opening mechanisms, ticket gates, ticket machines, handrails (stairs and escalators), etc.

RATP has mobilised its service providers to increase cleaning in these contact areas.

These measures include additional teams and the doubling of daily cleaning operations for metros, RERs, buses and trams as well as in stations. This equipment is cleaned twice a day by staff members: in the evening, outside passenger service, and during off-peak hours.

The cleaning products used by RATP are disinfectants and virucides (active against Covid-19).


What is the impact on work sites in progress?

The very rapid evolution of the coronavirus epidemic has had a very significant impact on work sites since Monday 16 March. For RATP, in compliance with government regulations (barrier measures, etc.), the priority consists in:

– ensuring compliance with work site closure in complete safety, in liaison with construction companies and project managers;

– organising continuous, remote monitoring of work sites and regular inspection visits;

– organising the surveillance of work sites to prevent intrusion.

We are unable at this stage to state the exact and longer-term consequences for projects.

Where industrial partners are able to continue their activities, the processes are reviewed in order to guarantee strict compliance with government health regulations.

20 dedicated shuttle buses for hospital staff in the Paris region
1,300 cleaning staff mobilised every day
34 24 our customer service number, reachable 7 days a week
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