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As backbone of the future Grand Paris Express (GPE) network, in 2024, metro line 14 will run from Saint-Denis Pleyel to Orly Airport, reaching 30km in length compared to the current 13.9km. The double extension to the north and south will heighten travel and connection opportunities for Île-de-France residents, as well as for business and leisure travellers, whether from France or abroad. They will be able to enjoy the many opportunities provided by metro line 14, which will connect with several major train stations linked with the European rail system.
As part of this extension, which will contribute to better link Paris with other European urban hubs, the 14@ORY project sets itself the aim of providing a service offer commensurate with the essential role soon to be played by metro line 14 in serving France and Europe.
What types of innovation are needed to improve their transport conditions, regarding information, safety, directions and comfort?
What type of complementary additions must be promoted to improve journey flows on the entire Île-de-France network?
To answer these questions, the 14@ORY project, which is co-funded by INEA and RATP, mobilised the expertise of numerous professionals over 4 years to analyse the current strengths and weaknesses of metro line 14 and the profiles, expectations and fears of current and future passengers, whether they be everyday or occasional users. The work was carried out in order to adapt future infrastructure and services.
The main areas of improvement that stood out were the following: station accessibility, digital tool performance, regarding ticketing as well as to ensure efficient door-to-door journeys, and the quality of human presence on lines and at stations.
Through a service design process, the recommendations will soon be illustrated through an array of concrete, people-oriented and digital services supported by an in-depth study of stations, rolling stock set to operate on the line, and their physical and digital environment, for a service quality that ensures a high-quality welcome for travellers arriving by plane.