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Special issue COVID-19

RATP Group mobilised in the face of the crisis

Connecting people is our core business. In the unprecedented context that we are experiencing today, we are implementing, throughout France, new actions to help healthcare workers and those who travel to work, but also initiatives to maintain the link with our passengers under lockdown and to support them during this period. Thanks to the commitment of our teams, and with the strictest respect for safety, we continue to exercise our profession and ensure our public service mission every day, with the support of our transport authorities.

In Paris and its suburbs, 22 dedicated routes for health workers
In Bourges, free electric bikes for healthcare workers
In Antony, premises made available to the volunteers of the French rescue and first aid federation
In Brest, the Bibus network has been adapted
In Valenciennes, free Transvilles shuttles for healthcare workers

Travel for healthcare workers, a priority

Throughout France, we want to make travel as easy as possible for healthcare workers. In Paris and the inner suburbs, with Île-de-France Mobilités we have strengthened the shuttle system intended for AP-HP (Paris public hospitals authority) staff. Two new routes have been added to the 20 launched in the week of 30 March.  This free service has been extended to staff in nursing homes, private clinics and all hospitals. The shuttles provide departures from major Paris stations and also from Vincennes, Colombes, Garches, Saint-Ouen, Aulnay-sous-Bois, Clichy, Saint-Cloud, and Clamart.
In the regions, the networks operated by RATP Dev are mobilising. In Brest, the Bibus network has adapted its timetables to make its tram lines and bus routes accessible to workers whose activity is essential.

The first trams leave the depot before 6:00 a.m., and service ends around 10:00 p.m. Between 10:00 p.m. and midnight, a demand-responsive transport service is offered on bus route 1, which serves the Cavale Blanche and Morvan hospitals. In Valenciennes, the Transvilles network has set up a free shuttle service reserved for healthcare workers residing and working in the area served by the network, between 6:00 a.m. and 9:00 p.m. Designed to facilitate their journeys between home and work, these shuttles serve hospitals, clinics, and nursing homes. In Bourges, the Syndicat Intercommunal Agglobus and STU Bourges, an RATP Dev subsidiary that operates the transport network, have made electrically assisted bicycles available to healthcare workers, in order to facilitate their professional travel. The free one-month loan is renewable.

Key figures for measures implemented in the Île-de-France region
22 free shuttles for hospital staff in Paris and the inner suburbs
More than 40 sites in Paris and the suburbs served by these 22 shuttles
More than 100 daily users in the first week, with traffic increasing every day
RATP Group is committed to helping healthcare workers travel.

RATP facilities mobilised

RATP facilities mobilised

Committed and in solidarity with the efforts made for the Nation, RATP has offered to house volunteers from the French rescue and first aid federation (FFSS) in its facilities. Since 2 April, US Métro – the RATP sports association – has made two gyms available in Antony in the Hauts-de-Seine department to house FFSS volunteers.

Taking part in medical transfer operations

Taking part in medical transfer operations

As part of the patient transfers carried out by SNCF between the Grand Est and Nouvelle-Aquitaine regions, RATP set up shuttles on 3 April to allow healthcare workers to travel between Gare de l’Est and Gare Montparnasse.


Navigo pass for April: 100% reimbursement decided by Île-de-France Mobilités

Navigo pass for April: 100% reimbursement decided by Île-de-France Mobilités

Valérie Pécresse, President of Île-de-France Mobilités and the Île-de-France Region, will propose to the Île-de-France Mobilités Board of Directors that all holders of Navigo passes should be fully reimbursed for the month of April. This 100% reimbursement for all pass holders takes into account the situation of all residents in the Paris region, and in particular those required to travel for the benefit of all (healthcare, social and voluntary workers, shopkeepers, cleaners, employees in strategic sectors, etc.). Knowing that 50% of the cost of the pass is reimbursed by the employer, this represents a boost to their purchasing power and a form of recognition. Total cost for this measure: €100m.

To receive a reimbursement, those concerned will have to connect to a dedicated platform, which will be available at the end of May.
More information at

Maintenance, a key function

During this period, continued maintenance is an essential function. The routine and preventive maintenance of equipment, ensured by bus maintenance staff for the surface network, and by maintenance mechanics for rail equipment, allows those who must travel to be transported safely every day.

Maintenance operations regarding brake equipment, the suspension and opening/closing of doors are essential for the safety of trains and passengers.

Sébastien Hauverspré
Director of the RATP equipment maintenance unit
Discover the RATP network equipment maintenance in pictures.

Protecting staff members and passengers

During this unprecedented health crisis, RATP Group first takes care of the safety of its employees and its passengers. Since the first day of the crisis, RATP has strived to follow the recommendations made by the supervisory authorities and by its occupational health department, a fundamental partner in this period. On 7 April, RATP Group Chairwoman Catherine Guillouard announced, in agreement with the supervisory ministry, her decision to follow the new recommendation from the occupational health department issued on 6 April regarding the advisability of wearing a mask for field operations, i.e. for staff members involved in network operations and maintenance. This is an additional barrier measure, which prevents people carrying the virus from transmitting it.

Company management immediately implemented the necessary means to apply this new recommendation as soon as possible and to deploy masks. Stocks of surgical masks are being built up, the stock of FFP2 masks having been requisitioned for healthcare workers. New orders for surgical or alternative cloth masks are also being placed, in line with the recommendation of RATP occupational doctors. Finally, the Île-de-France region has offered to help RATP over the long term to ensure the continuity of its stocks.

Be inspired

Living better under lockdown

RATP athletes take on the role of coach
Everyday heroes, displays of support
Serge le Lapin is also committed
The Transvilles solidarity platform

A few words for the everyday heroes

Posting messages of support or thanks for the “everyday heroes” who go to work? Such as caregivers, firefighters, delivery workers, checkout assistants, manual workers? This is possible with the operation launched by RATP on 26 March on social networks. Just write a text with the hashtag #UneLignePourVous (A line for you) on Twitter. The messages are then published in the form of a simple video on nearly 700 screens located in metro and RER stations, and on buses and trams.

#UneLignePourVous, a few words to support those who continue to use public transport to get to work.

My coach is a champion

My coach is a champion

RATP’s top athletes are naturally following government lockdown guidelines. To maintain their physical condition, they each have their training routine, which they share with our customers on RATP Group’s Instagram, Facebook and Twitter accounts. Marie Oteiza, modern pentathlon champion, Jérémy Cadot, fencing champion, and Lucas Daniel, archery champion, set the ball rolling.

Serge le Lapin: operation entertainment

Serge le Lapin: operation entertainment

A new assignment for Serge le Lapin, the prevention mascot of the RATP network: to entertain the youngest at home, he offers daily activities on his Twitter account @SergeLapinRATP and on the website: colouring, spot the difference puzzles, word jumbles, model building and other games of skill.

Virtual mobility, real solidarity

Virtual mobility, real solidarity

Transvilles, the transport network for the Valenciennes urban area operated by RATP Dev, has created the #restezmobilechezvous (continue to be mobile at home) platform. Its objectives are to travel virtually from home while promoting solidarity in the region thanks to cooking lessons from the chef of the Royal Hainaut hotel, car repair workshops specially created with Norauto for healthcare workers, or mask-making workshops with the Arcad de Lecelles association.

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