Foreword

Retail, mobility, education, culture, health, social action… services are present throughout our lives. To remain attractive and sustainable, cities have to respond to the new demands of residents and businesses as well as to address the urgency of the climate challenge.

They must create new models to face changing uses and the explosion in the platform economy and, to achieve this, cities are adapting their practices by involving their residents and making full use of digital resources.

Urban development, innovative services and new modes of food and energy production are therefore transforming both the city and the way we experience it every day.

But what urban experience do these new services create? And what about industry? What place does it have in the service-oriented city? How can we ensure universal access to essential services?